Old-school pyramid management can severely cripple an organization’s ability to adequately adopt and help their customers. Today the story I have to illustrate this problem is about at&t’s service and support departments. First off, let me state that the actual DSL service I had with at&t has been nearly flawless with 6mb downloads with 768k [...]

Well, I finally took the plunge and got my first smart phone! I’ve looked at several choices over the past year like the Blackberry Bold, Storm, Apple’s acclaimed iPhone, Diamond Touch, Envy, and the LG Dare. However, after measuring the pros and cons, I decided on Tmobile’s G1. Why, you might ask? For one, I [...]

I have always strive to keep things organized and in arm’s reach. People expect, with the rise of the Web 2.0 boom, that services should be fast, easy on the eyes, accessible on desktop/web/mobile systems, free/cheap, and have a reliable up time. With the tools that are available now, I have completely replaced the need [...]

Well, my old Mercury finally kicked the bucket. The water pump went out on the highway, and my engine seemed it was about to bust under the heat. Anyway, it was time for a new car… I actually have been planning on getting a new vehicle for almost two years now. After much research, I [...]